“I booked a trip to Costa Rica through the Latin America Travel Company in January 2020, way before Covid took hold. I paid my deposit and started to look forward to a December 2020 trip. Then Covid happened and it was all up in the air. Happily, all worked out for me and I was able to take the trip. Unfortunately, that wasn’t the case for my cousin, who had to cancel 10 days before the planned trip due to lockdown in her state. John was excellent, adjusting the tour itinerary, and even repaying my cousin’s deposit.
He was always on hand at the end of the phone to answer my MANY questions before I left. The holiday itself was absolutely amazing and went smoothly from start to finish. John’s choice of hotels were excellent, the transfers were seamless, the tours fantastic, and overall it was the trip I wanted it to be and more. When I found out two days before flying home that I needed a pre-flight covid test, the John’s agents on the ground in Costa Rica, sorted everything out, taking a lot of the stress out of my last few days.
I have travelled independently a lot over the years, but I am so glad I booked this trip through an agent. It took a lot of the stress away, and meant I could fully enjoy the holiday without worry. I could not have put together a better itinerary myself without doing a heap ton of research. Thank you. The bonus for me for my cousin cancelling is that I get to do it all again – with her.
We will be using The Latin America Travel Company without hesitation.”
Ruth, January 2021.