CORONAVIRUS INFORMATION

Updates, Testimonials & FAQ’s

Coronavirus Latest

An Update From Us

June 2020. We have now re-scheduled all our trips due to depart up until the end of September to next year. A big thank you to all our customers who have chosen to re-book their trips. By doing so you have not only helped us, but all our local partners and many of the local people and communities in Latin America who depend on tourism.

As things stand, we will be reviewing all our tours due to depart from October onward at 70 days before travel. We will contact each customer at that point to discuss the different options.

We are a relatively small, but very well established family run company that has been going for over 12 years. As many of you will know we also operate The China Travel Company and The Trans-Siberian Travel Company.

We would like to reassure all our customers that we are financially secure. We offer the gold standard of consumer protection through our ATOL license, ABTA membership and additional IPP insurance. This means all monies paid to us are 100% protected.

Many of you are now starting to contact us about your 2021 travel plans, and we are ourselves looking forward to returning to Latin America as soon as we can!

Book with a tour operator you can trust.

Testimonials

Since the borders began to close in March 2020 we have been hard at work firstly assisting customers that were currently traveling to return home safely, and then to re-schedule all of our upcoming departures.

This has been a challenging time for the travel industry, but many operators and airlines have not been following the law on refunds. We have always put our customers first and we were delighted to receive this review as an appreciation of our personal service.

“We have had to call off our proposed holiday to Peru and the Galapagos due to the Coronavirus. We had paid a significant deposit and were caught in the position of, do we pay the remainder or lose the deposit.

This dilemma was thankfully removed by John and The Latin America Travel Company. They suggested we did not pay the remainder and subsequently repaid all the deposit. Legally they did not have to do this. Other companies have not acted in this way. They have taken away all the worry.

John and the company have handled this with outstanding ethics and real integrity.

I would recommend them for how they have dealt with us but I would also point out that the reason we went with them was that the price was the same as others but John’s knowledge and his recommendations were excellent and the flow of the itinerary, hotels, boats etc were far superior to the other companies we approached.

I will post again when we eventually get to Peru and the Galapagos – hopefully 2021.”

Russ H, June 2020.

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Country by country

COVID Status

Argentina

– Borders are due to open with international flights resuming on 1st September. Buenos Aires has the vast majority of cases with the virus either not present or barely present in most other areas of the country. Some national parks may be opening soon for local tourism. LATAM will no longer be operating domestic flights in Argentina, leaving Aerolineas Argentinas as the main operator of domestic flights.

Brazil

– Borders remain closed. In recent weeks the numbers in hospitals in Rio and Sao Paulo have been dropping. Rio is starting to open up slowly. Most hotels in Rio plan to open fully by November and some are opening in July and August. Regional flights will start operating at greater frequency in July and August. British Airways will start flying to Sao Paulo daily in mid July.

Chile

– Borders due to open by the start of July with international flights also resuming.

Costa Rica

– Borders are re-opening on 1st August. Once the borders are open there will be no mandatory quarantine on arrival. Costa Rica has so far been highly effective in managing the pandemic and is the least affected destination in Latin America. Beaches are now open and some hotels are now open for the domestic tourism market. International flights are due to resume operation into Costa Rica by August and September. British Airways will resume their flights from London on 31st October.

Ecuador

– Ecuador borders are open and international flights are now arriving. Currently all arrivals will have to quarantine and take a test.

Galapagos

– Galapagos currently with under 10 active cases with Isabela Island covid free. Only 3% of the Galapagos is inhabited, the remaining 97% is protected national park. Galapagos is re-opening to international visitors in July with new safety protocols for flights and cruises in place. There will be no quarantine for arrivals to Galapagos, but every arrival will have to present a negative covid test certificate taken 96 hours before arrival.

Peru

– Domestic flights have resumed and international flights starting about by the end of July.

Peace of Mind

Flexibility with Booking Conditions

We’d like to emphasize that our approach to the coronavirus situation from the beginning has been to give our customers as much flexibility as possible.

As a smaller, independent company, we will always work with all our customers to find the best solution. We’d like to reassure you that should there be any future outbreaks or any other factors that prevent you from traveling, you will always be able to change or cancel your booking.

The Safe Travels Protocol

WTTC Certification

WTTC SafeTravels Stamp

The World Travel and Tourism Council alongside governments, health experts and other official industry bodies have launched the SafeTravels protocols in order to maintain a global standard of health and hygiene across a range of sectors including tour operators, cruise, aviation, hospitality and more.

These protocols take into account all the latest advice from the World Health Organization as well as other leading public health bodies. Their aim is to ensure all staff and travellers are safe in the context of covid19.

Over 1200 travel and tourism businesses have earned the certification. We are pleased to report that all of our partners have been awarded the badge. Please ask your consultant for any further details.

Taking bookings for 2021

Start Planning Your Trip!

The advantage with our tours is that they are all tailor made. This means we can skip the cities and take you straight to remote, rural settings. We can include private guides, self drives and as much or as little as you need. Get in touch to start planning your epic comeback trip for 2021!

All trips are operated by HeadsEast Ltd, UK Company registration number 6717612
© Copyright 2008-19 HeadsEast Ltd

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