In order to process your booking with us and to ensure that your holiday arrangements run smoothly and to your requirements we need to share some of the information you provide such as name, address, passport details and any special needs/dietary requirements and so on.
This policy explains how we collect and process your personal information and data when you interact with The Latin America Travel Company website, social media channels and/or if you decide to enquire or book a holiday with us.
Please note we do not send clients personal details to any third party for marketing purposes.
There will sometimes be updates made to this policy. We will let you know of any changes made by email.
Who We Are
We are Headseast Ltd (trading as The Latin America Travel Company), a company registered in England. Our registration number is 6717612. Headseast Ltd is a privately owned travel company specialising in tours to China, Latin America and the Trans-Siberian. Headseast Ltd is the “controller” of the personal data you provide us through the website or over the phone.
For any questions or queries as to how we handle your data you can contact our data manager by email or phone.
Telephone: +44 0208 191 7772
Information we collect
When you interact with us by enquiring or booking a holiday you will provide us with personal information relating to yourself or others (for example children travelling with you). This may include the following:
• Your name
• Your email address
• Your phone number
• Your passport details including a copy of your passport
• Your relevant medical conditions or disabilities
• Your dietary requirements
• Your travel insurance details
• Your emergency contact information and next of kin
• Your credit card and/or bank account details
We collect this data in order to fulfil your request to book or enquire about a holiday and to carry out that service.
Sharing personal data
Headseast Ltd send clients personal details to our trusted suppliers when they are performing a direct service for that client. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, as your holiday is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strong as the legal requirements in the UK.
We will not, however, pass your information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. We may however pass this information to the relevant suppliers as otherwise we would not be able to fulfil your booking. In making a booking you therefore consent to this information being passed on to the relevant persons.
How long do we store personal data?
We store your personal data for as long as is necessary to fulfil the purpose for which the data was collected. Many of our customers return to book several holidays with us and we therefore store a small amount of essential data. If you would like to be removed from our marketing lists please contact our data manager by email at firstname.lastname@example.org
In order to collect your personal data we rely on the following conditions as described by data protection law.
Article 6.1(a) – Consent
Article 6.1(b) – Performance of Contract
Article 6.1(f) – Legitimate Interest
We also gather information about how our website is used in order to improve your experience.
We also use any information you have provided us to send you marketing information that is more relevant to you.
External and third party links
Based on your original enquiry or booking we may send out promotional e-mails that we feel may be of interest to you. If you do not wish to receive these please let us know. We keep client details in our own database. Clients have a right to ask us at any time what details we hold on them.
Cookies are small text files that are stored on your computer or other device, with your consent, when you visit a website. They are very widely used by almost all websites. Cookies help to gather information about how you behave as a user of the website in order to help improve your user experience.
– Right to access
– Right to rectification
– Right to erasure
– Right to restriction of processing
– Right to data portability
– Right to object
– Right to withdrawal of consent